Xaizon Marketplace Return Policy

At Xaizon, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to make your shopping experience as enjoyable as possible. Please read the following return policy carefully:

1. Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 15 days of the delivery date.

2. Items Excluded from Returns

Certain items are not eligible for return, including but not limited to:

- Personalized or custom-made items

- Items marked as final sale

- Perishable goods

- Items that have been used, damaged, or altered by the customer

3. Return Process

To initiate a return, please follow these steps:

a. Contact our customer service team at info@xaizon.com to request a return authorization (RA) number.

b. Pack the item securely in its original packaging, including all accessories and documentation.

c. Clearly mark the RA number on the outside of the package.

d. Ship the package to the address provided by our customer service team.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue as quickly as possible.

8. Contact Information

If you have any questions or concerns about our return policy, please contact us at info@xaizon.com.

By making a purchase on Xaizon.com, you agree to abide by our return policy. Thank you for shopping with Xaizon!

Return Policy may be adjusted without prior notice!